Terms


Conditions of Sale

To order by phone call the Megastore on 0845 688 9433 or buy online.

Prices

The prices quoted in the Online Store are correct at the time of publishing. We reserve the right to alter these prices up or down, when required by changes in VAT or other circumstances beyond our control. The correct price will be indicated on the delivery note. We reserve the right to alter without notice or prior warning, designs or prices or product and conditions of supply.

Parcels of a certain weight, size, value and destination are subject to additional delivery costs. Please contact us for further information.

How and when will it be delivered?

Where possible our parcels are sent by Royal Mail Tracked. Some parcels may require a signature on delivery. We aim to dispatch all standard orders within 5 working days and priority orders within 1 working day (subject to stock availability), but please allow up to 14 days delivery to destinations within the UK. Orders sent to overseas destinations may take up to six weeks dependent on the destination. Please check the availability on items when ordering as orders are accepted without guarantee of delivery by specific dates. Please allow an additional 2/3 days for delivery of shirts to be printed. It is our policy to dispatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit. Although we will advise and help with sizes where we can, responsibility cannot be taken by the online store if the items are not suitable in size when ordered through the Online Store. Please see the following paragraph for our exchange/refund policy.

International Orders

If you are placing an international order you may be charged customs and import duty depending on the orders value and the destination country. Customers in the EU should not be charged any import or customs duty. Southampton FC cannot be responsible for any charged customs or import duties and they are the responsibility of the recipient. Southampton FC cannot provide any indication of these charges. If you have specific customs questions please contact your local customs and excise ministry or department.

What if I want a refund?

If a refund is required then the items should be returned to us in their original packaging along with your receipt within 28 days of the purchase date. Please note all parcels must be sent back using the returns label provided with your parcel, we will not accept responsibility for lost goods. There will be a £2 administration charge placed on all refunds via mail order.

For international returns please contact us here

Purchases may also be exchanged or refunded at the Stadium Megastore or WestQuay Store. All items must be returned in re saleable condition along with your receipt and within 28 days of purchase. We reserve the right to refuse a refund or exchange if the goods returned have been deemed to be damaged, worn or tampered with. Please be aware, no refunds, exchanges or credit notes will be issued against items which have been personalised such as replica shirts, unless the goods are faulty. This does not affect your statutory rights.

Jewellery, underwear, hats and socks purchased through the Online Store will only be exchanged if deemed to be faulty for hygiene reasons. Please make sure you have ordered the correct item and size at the time of ordering.

Please phone the Mail Order Hotline on 0845 688 9433 if you have any queries.

Discounts

  • Season ticket/membership discount applies to purchases of Southampton FC Official merchandise by the Season Ticket/membership holder for the 17/18 season only.
  • Discount not transferrable, proof of identity may be requested.
  • Discount cannot be used in conjunction with any other.
  • Southampton FC reserve the right to refuse discount.
  • Eligibility to discount ends May 31st 2018
  • Discount does not apply to the purchase of gift vouchers and certain other products.

Shirt Printing

Squad numbers correct at time of publishing. Southampton FC holds no responsibility for subsequent changes to squad numbers or if a player is transferred. Items that include personalisation will not be refunded.

Reproduction and availability

Offers and Promotions

30% Off All 2018/19 Kit

  • Official discounts do not apply
  • Subject to availability, whilst stocks last
  • Includes adult and junior home, away, third and goalkeeper kit
  • Discount is automatically applied at checkout
  • Available in store and online

Up To 50% Off Selected Lines

  • Official discounts do not apply
  • Subject to availability, whilst stocks last
  • Excludes official 18/19 kit and training wear
  • Available in store and online

Southampton FC Megastore Purchase - Saints Fest Prize Draw Competition

  1. This Southampton FC Megastore Purchase Saints Fest prize draw (“Prize Draw”) is open to all Saints Fest ticket holders aged 16 or over and the Promoter assumes that entrants who are under the age of 18, have received parental consent to enter this Prize Draw and accept these Terms and Conditions.
  2. All entrants who makes a purchase at the Southampton FC Megastore between 11am – 3pm on 29 June 2019 at St Mary’s Stadium will be collated and 2 (two) winners will be picked at random. There is no payment required to enter.
  3. Employees or agencies of the Promoter and its group companies or their family members, or anyone else connected with the Prize Draw may not enter the Prize Draw.
  4. Entrants who enter into the Prize Draw shall be deemed to have accepted these Terms and Conditions.
  5. Multiple entries are not permitted and entries are limited to one entry per unique email address.
  6. If you have any questions about how to enter the Prize Draw please contact the Promoter at the address below.
  7. The Promoter accepts no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be entered for any other reason.
  8. The Prize Draw is for 1 (one) winner to win two Saints Bar hospitality tickets to Southampton FC v A.F.C Bournemouth (2019/20 Premier League) and 1 (one) winner to win two Saints Bar hospitality tickets to Southampton FC v Chelsea FC (2019/20 Premier League). The Promoter will choose 1 winner of each pair of tickets at random (in accordance with Paragraph 1) from all entrants after the end of the Competition Period. The Prize Draw runs from 11am – 2pm on the 29th June 2019 (“the Competition Period”).
  9. The prize does not include any travel to the game and the tickets will be subject to Southampton FC's standard ticket terms and conditions available at https://southamptonfc.com/tickets/match-tickets/ticketing-terms-and-conditions and hospitality terms and conditions available at https://southamptonfc.com/hospitality/terms-and-conditions. The winner must use the tickets and the tickets are non-transferrable, refundable and cannot be sole. In the event the winner is under the age of 18, the second ticket forming part of the prize must be used by an adult over the age of 18.
  10. Competition winner will be announced at approximately 4pm on the Saints Fest staging area on the 29th June 2019. If the winner is not present, we will notify the winner via email and/or by telephone no later than 2 working days after the expiry of the Competition Period. If a winner does not respond to the Promoter within 5 days of being notified by the Promoter then the winner’s prize will be forfeited and the Promoter shall be entitled to select another winner (and that winner will have to respond to notification within 5 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited and the Promoter shall be entitled to select another winner.
  11. The Promoter shall process of any personal information an entrant supplies to it in accordance with data protection legislation (including the Data Protection Act 2018 and the General Data Protection Regulation 2016/679). For more information about how we use your data, please see our Privacy Policy available at https://southamptonfc.com/club/privacy-policy.
  12. There are no cash or other prize alternatives available in whole or in part. In the event that the prizes offered are unavailable due to circumstances beyond our control, the Promoter reserves the right to offer alternative prizes of equal or greater value.
  13. The name of the winner can be obtained by contacting the Promoter by sending a stamped addressed envelope to the Promoter’s address below.
  14. The Promoter accepts no responsibility for any damage, loss or liabilities, loss of earnings, injury, missed opportunity or disappointment incurred or suffered by you as a result of entering the Prize Draw. The Promoter further disclaims any liability for injury or damage to your or any other person’s computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Nothing in these Terms and Conditions shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.
  15. Prizes are non-transferable, non-exchangeable and cannot be sold.
  16. All travel arrangements and sustenance required in order to avail the Prize will be at the cost of the winner and the sole responsibility of the winner to arrange
  17. The Promoter reserves the right at any time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of the Promoter in all matters under its control is final and binding and no correspondence will be entered into.
  18. The Prize Draw will be governed by English law and entrants submit to the exclusive jurisdiction of the English courts.
  19. Promoter: Southampton Football Club Limited St Mary’s Stadium, Britannia Road, Southampton SO14 5FP company number 53301 Email: supporterrelations@saintsfc.co.uk

Saints Fest First Team Shirt Pre-Order Prize Draw Competition

  1. This Saints Fest Shirt Pre-Order prize draw (“Prize Draw”) is open to all Saints Fest ticket holders aged 16 or over and the Promoter assumes that entrants who are under the age of 18, have received parental consent to enter this Prize Draw and accept these Terms and Conditions.
  2. All entrants who pre-orders a first team shirt between 11am – 2pm on 29 June 2019 from the megastore at St Mary’s Stadium will be collated and 1 (one) winner will be picked at random. There is no payment required to enter.
  3. Employees or agencies of the Promoter and its group companies or their family members, or anyone else connected with the Prize Draw may not enter the Prize Draw.
  4. Entrants who enter into the Prize Draw shall be deemed to have accepted these Terms and Conditions.
  5. Multiple entries are not permitted and entries are limited to one entry per unique email address.
  6. If you have any questions about how to enter the Prize Draw please contact the Promoter at the address below.
  7. The Promoter accepts no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be entered for any other reason.
  8. The Prize Draw is for 1 (one) winner to win a Southampton FC first team third shirt signed by Ralph Hasenhuttl. The Promoter will choose 1 winner at random (in accordance with Paragraph 1) from all entrants after the end of the Competition Period. The Prize Draw runs from 11am – 2pm on the 29th June 2019 (“the Competition Period”).
  9. Competition winner will be announced at approximately 3.30pm on the Saints Fest staging area on the 29th June 2019. If the winner is not present, we will notify the winner via email and/or by telephone no later than 2 working days after the expiry of the Competition Period. If a winner does not respond to the Promoter within 5 days of being notified by the Promoter then the winner’s prize will be forfeited and the Promoter shall be entitled to select another winner (and that winner will have to respond to notification within 5 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited and the Promoter shall be entitled to select another winner.
  10. The Promoter shall process of any personal information an entrant supplies to it in accordance with data protection legislation (including the Data Protection Act 2018 and the General Data Protection Regulation 2016/679). For more information about how we use your data, please see our Privacy Policy available at https://southamptonfc.com/club/privacy-policy.
  11. There are no cash or other prize alternatives available in whole or in part. In the event that the prizes offered are unavailable due to circumstances beyond our control, the Promoter reserves the right to offer alternative prizes of equal or greater value.
  12. The name of the winner can be obtained by contacting the Promoter by sending a stamped addressed envelope to the Promoter’s address below.
  13. The Promoter accepts no responsibility for any damage, loss or liabilities, loss of earnings, injury, missed opportunity or disappointment incurred or suffered by you as a result of entering the Prize Draw. The Promoter further disclaims any liability for injury or damage to your or any other person’s computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Nothing in these Terms and Conditions shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.
  14. Prizes are non-transferable, non-exchangeable and cannot be sold.
  15. All travel arrangements and sustenance required in order to avail the Prize will be at the cost of the winner and the sole responsibility of the winner to arrange.
  16. The Promoter reserves the right at any time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of the Promoter in all matters under its control is final and binding and no correspondence will be entered into.
  17. The Prize Draw will be governed by English law and entrants submit to the exclusive jurisdiction of the English courts.
  18. Promoter: Southampton Football Club Limited St Mary’s Stadium, Britannia Road, Southampton SO14 5FP company number 53301 Email: supporterrelations@saintsfc.co.uk