Conditions of Sale

To order by phone call the Megastore on 0845 688 9433 or buy online.


The prices quoted in the Online Store are correct at the time of publishing. We reserve the right to alter these prices up or down, when required by changes in VAT or other circumstances beyond our control. The correct price will be indicated on the delivery note. We reserve the right to alter without notice or prior warning, designs or prices or product and conditions of supply.

Parcels of a certain weight, size, value and destination are subject to additional delivery costs. Please contact us for further information.

How and when will it be delivered?

Where possible our parcels are sent by Royal Mail Tracked. Some parcels may require a signature on delivery. We aim to dispatch all standard orders within 5 working days and priority orders within 1 working day (subject to stock availability), but please allow up to 14 days delivery to destinations within the UK. Orders sent to overseas destinations may take up to six weeks dependent on the destination. Please check the availability on items when ordering as orders are accepted without guarantee of delivery by specific dates. Please allow an additional 2/3 days for delivery of shirts to be printed. It is our policy to dispatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit. Although we will advise and help with sizes where we can, responsibility cannot be taken by the online store if the items are not suitable in size when ordered through the Online Store. Please see the following paragraph for our exchange/refund policy.

International Orders

If you are placing an international order you may be charged customs and import duty depending on the orders value and the destination country. Customers in the EU should not be charged any import or customs duty. Southampton FC cannot be responsible for any charged customs or import duties and they are the responsibility of the recipient. Southampton FC cannot provide any indication of these charges. If you have specific customs questions please contact your local customs and excise ministry or department.

What if I want a refund?

If a refund is required then the items should be returned to us in their original packaging along with your receipt within 28 days of the purchase date. Please note all parcels must be sent back using the returns label provided with your parcel, we will not accept responsibility for lost goods. There will be a £2 administration charge placed on all refunds via mail order.

For international returns please contact us here

Purchases may also be exchanged or refunded at the Stadium Megastore or WestQuay Store. All items must be returned in re saleable condition along with your receipt and within 28 days of purchase. We reserve the right to refuse a refund or exchange if the goods returned have been deemed to be damaged, worn or tampered with. Please be aware, no refunds, exchanges or credit notes will be issued against items which have been personalised such as replica shirts, unless the goods are faulty. This does not affect your statutory rights.

Jewellery, underwear, hats and socks purchased through the Online Store will only be exchanged if deemed to be faulty for hygiene reasons. Please make sure you have ordered the correct item and size at the time of ordering.

Please phone the Mail Order Hotline on 0845 688 9433 if you have any queries.


  • Season ticket/membership discount applies to purchases of Southampton FC Official merchandise by the Season Ticket/membership holder for the 17/18 season only.
  • Discount not transferrable, proof of identity may be requested.
  • Discount cannot be used in conjunction with any other.
  • Southampton FC reserve the right to refuse discount.
  • Eligibility to discount ends May 31st 2018
  • Discount does not apply to the purchase of gift vouchers and certain other products.

Shirt Printing

Squad numbers correct at time of publishing. Southampton FC holds no responsibility for subsequent changes to squad numbers or if a player is transferred. Items that include personalisation will not be refunded.

Reproduction and availability



Purchase from our Autumn/Winter 18 Range between 1st October - 1st November to be in with a chance of winning a signed shirt by the first team squad. Terms and conditions apply, click here for more information.

Offers and Promotions

Christmas 3 for 2


  • 3for2 on selected Christmas gifts
  • Available in store and online
  • A full list of product can be found on our website - all items marked with a green sticker
  • Cheapest Item free
  • Subject to availability, whilst stocks last
  • Official discounts apply
  • Items must be purchased at the same time
  • Please note that only one Southampton FC Monopoly can be purchased within the 3 for 2 offer in a single transaction

Half Price Home Shirt

For a limited time only, when you buy any 18/19 home, away or third shirt at full price you can buy an additional home shirt for half price, saving up to £25! A great saving for some early Christmas shopping, or treat yourself. Available in store and online using the promo code HOME50

Terms and Conditions

  • Buy a home, away or third shirt and get a home shirt half price.
  • If two home shirts are purchased, the cheapest item will be half price
  • Must be purchased at the same time.
  • Whilst stocks last, subject to availability
  • All refunds and exchanges must be accompanied by a receipt.

Free Standard UK Postage and Packaging

  • Available until 11:59pm Wednesday 12th December 2018
  • Standard UK delivery only, 3-5 working days
  • Automatically applied at check out.